Frequently Asked Questions (FAQ)

Your quick guide to everything at Neonr Vape — small-bulk packs, top brands, fast EU delivery.

 

PAYMENT

At Neonr Vape, you can pay with Visa, Mastercard, Apple Pay, Google Pay, PayPal and so on . Everything’s encrypted and safe, so grab your disposable vape bundles however you like — no stress.

Yep. We automatically email you a receipt right after you order.
Need a business invoice? Totally fine — just ask us.

 

Happens sometimes — usually because:

  • Your bank blocked the payment

  • Address or card details don’t match

  • 3D security wasn’t confirmed

  • Daily spending limits

If it’s still not working, just message us. We’ll help you sort it out quickly.

 

Of course. We use secure, PCI-compliant payment systems.
Your card info never touches our servers — it’s fully protected.

No. All Vape in Europe orders need to be paid online so we can process and ship them right away.

 

Just pop it into the discount box at checkout.
If the code refuses to work, reach out — we’ll check it for you.

 

If the vape damaged or not working, contact us within 48 hours.
We’ll take care of you — either a refund or a replacement.

 
Right after your payment goes through, you’ll get an email with everything you need:
your order number, items, and delivery info. Tracking comes once your package ships.
 
Just log in to your Neonr Vape account and head to My Orders.
Everything’s stored there.
 

SECURITY

We use SSL encryption. You can see the 🔒 lock icon in your browser bar. Our hosting is secure. We also have systems to stop fraud. This keeps your shopping safe the whole time.

We follow all the data rules (like GDPR). We never sell or share your info. All your personal details are stored in a safe place.

Yes. All payment info is encrypted. It gets handled by secure payment companies. We never store your card information on our servers.

A good password should have:

8+ characters

Upper and lowercase letters

Numbers and symbols This helps keep your Neonr Vape account safe.

Check the address in your browser. The real site starts with https:// and has neonrvape.com in it. If you’re ever unsure, just ask us.

If you get weird emails or spot a fake website, please let us know. Just send the details to: 📩 info@neonrvape.com

Yes. Our system automatically blocks strange logins. It also stops duplicate payments and other shady activity. This protects you while you shop.

SHIPPING

We ship right from our EU warehouses. This means your order goes out fast. We use plain packaging. There are no big logos on the box.

Shipping depends on your country. It also depends on your order size. You will always see the exact price before you pay. There are no surprises.

First, check your tracking link. Most packages show up. If it looks stuck, just message us.

We will send tracking number when your order leaves our warehouse. You can login your account to follow your package from start to finish. This makes it easy to see where your Vape in Europe delivery is at any time.

No. Most orders in EU do not need customs duties. Your package moves like a normal EU parcel.
If your country has a rule or extra fee, we will tell you before we ship. No surprises at the door.

We ship from EU warehouses, so most orders in Europe only 1 to 3 business days arrive. This is one of the nice parts of shopping with Neonr Vape. Fast Vape in Europe delivery with no long waits.

RETURNS

Maybe. If we not packed your order, you can change. We can switch the flavor or update the quantity.
Please message us as soon as you can. Fast messages help us catch your order in time.

We cannot take back opened or used disposable vapes. They cannot be sold again. But if your item comes damaged, leaking, or dead, we will help you. We can send a new one or give you a refund. Please contact us within 48 hours. We will fix the problem for you.